The Project
Country: United States
Industry: Custom metal processing
SENFENG Equipment: SF3015N 3kW fiber laser
Application: Providing customers with a wide range of sheet metal processing services, including carbon steel, stainless steel, aluminum, and galvanized sheet.
Customer Background
Our customer is a well-established metal fabrication company based in the United States, known for its strong reputation built over more than a decade of experience. The company specializes in the design, customization, production, and sales of a wide range of protective gear, including trauma pads, fitness plates, and plate carriers. In addition to its core product lines, the factory offers custom sheet metal services, with capabilities to cut and weld various metals such as carbon steel, stainless steel, and aluminum.
To expand production capacity and improve efficiency, the company invested in a SENFENG SF3015N fiber laser. Previously using an expensive Trumpf sheet metal laser cutting machine, the company has now experienced the benefits of efficient, high-precision, and cost-effective production after introducing the new equipment from SENFENG.
Model Selection: SENFENG SF3015N
The company provides customized sheet metal fabrication services across multiple industries, including electrical, advertising, furniture, and machinery. They work with a wide variety of metal types, typically processing sheets up to 7mm thick, and occasionally handling carbon steel plates thicker than 10mm. To meet their diverse needs, the SENFENG team recommended the SF3015N fiber laser cutting machine. This 3kW fiber laser features a single working platform and an open design, enabling efficient cutting of various metal sheets and fulfilling about 75% of the customer’s fabrication requirements.
Why SF3015N Fiber Laser
- High-Speed Cutting: The 3kW fiber laser is specifically designed for cutting thin to medium-thickness metal sheets and works perfectly when cutting materials under 7mm.
- High-Precision Processing: The high-energy laser beam delivers smooth edges with minimal slag and a small heat-affected zone, reducing material deformation. This allows the company to take on more complex jobs with higher precision requirements.
- Excellent Cost-Performance Ratio: The open structure and single-platform design make the machine more space-efficient and cost-effective, reducing both the footprint and shipping costs.
SENFENG U.S. Branch Visit
In August 2024, the customer visited SENFENG’s U.S. branch and showroom.
During the visit, the customer had the opportunity to see the SF3015N 3kW fiber laser in operation. Based on the drawings provided, SENFENG’s technical team conducted live cutting tests, using both air and nitrogen as assist gases to cut 5mm and 8mm stainless steel, as well as oxygen to cut 10mm carbon steel. The customer was highly satisfied with both the cutting quality and speed.
In addition to the on-site visit, the customer was also introduced—via video call—to the production scale of SENFENG’s headquarters in Jinan, China. The SENFENG team provided a detailed walkthrough of the fiber laser cutting machine manufacturing process, highlighting key procedures and technologies that contribute to the superior stability of SENFENG machines compared to other brands.
The customer also explored other product lines, including tube laser cutting machines, 3D five-axis laser cutting machines, ultra-precision laser systems, and robotic laser cutters. This comprehensive introduction further strengthened the customer’s confidence in SENFENG’s product range and capabilities.
Why SENFENG?
The customer also inquired about laser cutting machines from other brands, some of which were priced lower. However, they ultimately chose SENFENG, primarily due to the following advantages:
1. High Efficiency and Stability
SENFENG’s laser cutting machines are trusted by customers around the world. Backed by decades of market feedback and continuous technological upgrades, the machines offer excellent structural stability and cutting performance that set them apart from competitors.
2. Strong Local Support in the U.S.
By purchasing directly from SENFENG’s U.S. branch, the customer was able to significantly reduce lead time—avoiding delays in production, assembly, and shipping. More importantly, the branch’s resident technical team provides hands-on support, including installation, commissioning, training, maintenance, and quick replacement of parts and consumables. This strong local presence was a key reason the customer ultimately chose SENFENG.
3. Extensive Service Experience
SENFENG offers 24/7 online technical support and responsive on-site service. With decades of experience serving global customers, the SENFENG technical team is well-equipped to help clients install machines, troubleshoot issues, and ensure smooth operation with professionalism and efficiency.
Installation & Production Launch
With strong support from SENFENG’s after-sales service team, the installation and commissioning of the SF3015N fiber laser cutting machine were completed within just three days. After receiving both theoretical and hands-on training, the customer’s team quickly became confident and ready for full-scale production.
Once in operation, the new machine brought immediate improvements:
1. Boosted Efficiency
The high cutting speed and intuitive controls allowed for faster workflow and greater output.
2. Superior Cut Quality
The CNC fiber laser cutting machine delivered clean, precise cuts with minimal post-processing, even on intricate designs.
3. Reduced Operating Costs
Lower maintenance needs, optimized energy usage, and improved material efficiency helped the customer significantly cut overhead costs.
Thanks to the new equipment, the customer quickly experienced the benefits of high-efficiency production.
Positive Feedback & Future Cooperation
The customer’s positive experience—from choosing the right model to after-sales support and upgraded production—has led them to schedule another purchase in the coming months. They intend to acquire another SENFENG fiber laser cutter to further increase their manufacturing capabilities. With ongoing assistance from SENFENG, the customer feels confident about expanding production while ensuring consistent quality and efficiency.
Final Thoughts
This case highlights the powerful impact fiber laser cutting can have when matched with the right equipment and a reliable support team. From initial consultation and live demonstrations to installation, training, and ongoing service, SENFENG provided a smooth, customer-focused experience that met every expectation.
For businesses in the metal fabrication industry looking to enhance their cutting capabilities, SENFENG offers a smart, future-ready solution. With advanced technology, responsive local service, and a global presence, SENFENG is committed to helping you improve efficiency, boost quality, and stay ahead in today’s competitive market.
